Customer Service at sheshecang
Currency
Free shipping on All Orders. No Minimum Purchase
Shipping
Shipping Information
Thank you for supporting Sheshecang!
In the USA, Europe, and other regions, all orders over $50.00 qualify for free standard shipping. All of our products are stored and shipped from our warehouse.
Shipping Times
Orders with standard shipping typically take 1-3 business days to be processed and shipped from our warehouse. Express orders placed before 1:00 PM ET (10:00 AM PT) will ship the same day; orders placed after 1:00 PM ET (10:00 AM PT) will ship the following business day. Weekends and holidays are not considered business days, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. No order cancellations or modifications are allowed once the order has been placed.
Counting business days: Shipping days are 24-hour days. If you place your order on Monday (before 1 PM), then 1 business day would be Tuesday. If you place your order on Monday (after 1 PM), then 1 business day would be Wednesday.
Occasionally, we have promotional events. During these times, we will work hard to process all orders quickly, but there may still be delays. Therefore, it could take an additional 1-2 business days beyond our regular shipping schedule. However, we will do our best to get your orders to you as fast as possible!
You can choose from the following shipping methods: Standard Shipping (5-8 business days), Priority Shipping (4-5 business days), or Express Shipping (2-4 business days). Business days do not include weekends or holidays.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
We use DHL and UPS for domestic orders. For APO/FPO addresses, we use UPS. If expedited shipping is requested, a physical address is required since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include weekends or holidays.
If there are out-of-stock items or expected delays, you will receive an email notification. If the items you selected are currently out of stock, or if we need additional identification for credit verification, Sheshecang will contact you via a follow-up email.
Shipping Methods
Standard Shipping (via DHL or UPS)
Orders with standard shipping typically take 1-3 business days to be processed and shipped from our warehouse. Orders shipped via standard delivery usually arrive in 5 to 8 business days (Monday through Friday, not including holidays) to the USA, Europe, and other regions. All orders are shipped within 1-3 business days. The cost for standard shipping is $8.95, and shipping is free for orders over $50.
International orders typically take 7-17 business days to be delivered. Orders confirmed before 1:00 PM ET will be processed the same day, pending credit card authorization and verification. Orders confirmed after 1:00 PM ET will be processed the following business day. The cost is $22.95. International orders will be shipped via UPS.
Priority Shipping (via DHL or UPS)
Orders with priority shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via priority delivery typically arrive in 4 to 5 business days (Monday through Friday, not including holidays) to the USA, Europe, and other regions. All orders are shipped within 1-3 business days. The cost for priority shipping is $12.95.
Express Shipping (via UPS)
Orders with express shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via express delivery typically arrive in 2 to 4 business days (Monday through Friday, not including holidays) to the USA, Europe, and other regions. Express shipping requires a physical address, as UPS cannot deliver to P.O. Boxes. All orders are shipped within 1-3 business days. The cost for express shipping is $22.95.
International Shipping
We currently ship international orders to non-EU countries and regions. Unfortunately, situations in other countries can cause significant delays and may often block shipments at the borders.
Standard International Shipping
Standard international orders usually take 7-17 business days to be delivered. All international orders will be processed and shipped on the Friday of that week. The cost is $22.95. We currently do not offer expedited shipping for international orders.
Customs and Duties
Sheshecang does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen, but please be aware that it can occur, and Sheshecang will not pay these fees.
If you have any questions or concerns, please contact us at: sheshecang@outlook.com.
Lost Packages
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, we will issue a refund, including any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we will not be able to issue a refund.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs, which vary by the shipping method used in the original order. The return cost for Express Shipping is $22.95; for Priority Shipping, it is $12.95; and for Standard Shipping, it is $8.95. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.
Thank you for supporting Sheshecang!
In the USA, Europe, and other regions, all orders over $50.00 qualify for free standard shipping. All of our products are stored and shipped from our warehouse.
Shipping Times
Orders with standard shipping typically take 1-3 business days to be processed and shipped from our warehouse. Express orders placed before 1:00 PM ET (10:00 AM PT) will ship the same day; orders placed after 1:00 PM ET (10:00 AM PT) will ship the following business day. Weekends and holidays are not considered business days, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. No order cancellations or modifications are allowed once the order has been placed.
Counting business days: Shipping days are 24-hour days. If you place your order on Monday (before 1 PM), then 1 business day would be Tuesday. If you place your order on Monday (after 1 PM), then 1 business day would be Wednesday.
Occasionally, we have promotional events. During these times, we will work hard to process all orders quickly, but there may still be delays. Therefore, it could take an additional 1-2 business days beyond our regular shipping schedule. However, we will do our best to get your orders to you as fast as possible!
You can choose from the following shipping methods: Standard Shipping (5-8 business days), Priority Shipping (4-5 business days), or Express Shipping (2-4 business days). Business days do not include weekends or holidays.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
We use DHL and UPS for domestic orders. For APO/FPO addresses, we use UPS. If expedited shipping is requested, a physical address is required since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include weekends or holidays.
If there are out-of-stock items or expected delays, you will receive an email notification. If the items you selected are currently out of stock, or if we need additional identification for credit verification, Sheshecang will contact you via a follow-up email.
Shipping Methods
Standard Shipping (via DHL or UPS)
Orders with standard shipping typically take 1-3 business days to be processed and shipped from our warehouse. Orders shipped via standard delivery usually arrive in 5 to 8 business days (Monday through Friday, not including holidays) to the USA, Europe, and other regions. All orders are shipped within 1-3 business days. The cost for standard shipping is $8.95, and shipping is free for orders over $50.
International orders typically take 7-17 business days to be delivered. Orders confirmed before 1:00 PM ET will be processed the same day, pending credit card authorization and verification. Orders confirmed after 1:00 PM ET will be processed the following business day. The cost is $22.95. International orders will be shipped via UPS.
Priority Shipping (via DHL or UPS)
Orders with priority shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via priority delivery typically arrive in 4 to 5 business days (Monday through Friday, not including holidays) to the USA, Europe, and other regions. All orders are shipped within 1-3 business days. The cost for priority shipping is $12.95.
Express Shipping (via UPS)
Orders with express shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via express delivery typically arrive in 2 to 4 business days (Monday through Friday, not including holidays) to the USA, Europe, and other regions. Express shipping requires a physical address, as UPS cannot deliver to P.O. Boxes. All orders are shipped within 1-3 business days. The cost for express shipping is $22.95.
International Shipping
We currently ship international orders to non-EU countries and regions. Unfortunately, situations in other countries can cause significant delays and may often block shipments at the borders.
Standard International Shipping
Standard international orders usually take 7-17 business days to be delivered. All international orders will be processed and shipped on the Friday of that week. The cost is $22.95. We currently do not offer expedited shipping for international orders.
Customs and Duties
Sheshecang does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen, but please be aware that it can occur, and Sheshecang will not pay these fees.
If you have any questions or concerns, please contact us at: sheshecang@outlook.com.
Lost Packages
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, we will issue a refund, including any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we will not be able to issue a refund.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs, which vary by the shipping method used in the original order. The return cost for Express Shipping is $22.95; for Priority Shipping, it is $12.95; and for Standard Shipping, it is $8.95. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.
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